Booking Process on UX

1. Search and Select a Vehicle

   • Renters: Users (renters) browse the platform to find available vehicles based on their location, dates, type of vehicle, price range, and other preferences. Filters and search tools help narrow down the options.

2. View Vehicle Details

   • Vehicle Listing: Each vehicle listed on the platform comes with detailed information, including photos, pricing, availability, owner’s terms, and vehicle specifications (e.g., make, model, year, mileage, fuel type).
   • Owner Profile: Renters can view the vehicle owner's profile, including reviews and ratings from previous renters, to make an informed decision.

3. Check Availability and Make a Booking Request

   • Booking Request: Once a suitable vehicle is found, the renter checks the availability and initiates a booking request by selecting the desired rental dates and submitting a request to the owner.
   • Owner Confirmation: The vehicle owner receives a notification about the booking request and has the option to accept or decline it based on availability and other criteria.

4. Provide Necessary Information

   • Verification: Renters may be required to provide additional information, such as a valid driver's license, proof of identity, or other relevant documents, to comply with the platform’s verification process.
   • Payment Information: Renters must enter payment information to secure the booking. UX may place a temporary hold on the payment until the owner confirms the booking.

5. Confirm Booking and Payment

   • Confirmation: Once the vehicle owner accepts the booking request, both parties receive a booking confirmation via email and within the platform. The payment is then processed through the platform’s secure payment gateway.
   • Service Fee: UX deducts a service fee from the total booking amount, and the remaining balance is transferred to the vehicle owner.

6. Pre-Rental Communication

   • Coordinate Pickup/Drop-Off: Owners and renters can communicate through the platform's messaging system to arrange details like pickup and drop-off times and locations, and discuss any specific rental conditions.

7. Vehicle Handover

   • Pickup: On the agreed date and time, the renter meets the owner to pick up the vehicle. Both parties should inspect the vehicle, and the renter may be required to sign a rental agreement or checklist confirming the vehicle's condition.
   • Document Exchange: Necessary documents (such as insurance papers and rental agreements) are exchanged or verified during pickup.

8. During the Rental Period

   • Use of Vehicle: Renters use the vehicle as agreed upon, following all traffic rules and adhering to the owner's terms and conditions (e.g., mileage limits, no-smoking policy).

9. Return the Vehicle

   • Drop-Off: At the end of the rental period, the renter returns the vehicle to the agreed-upon location. The vehicle's condition is inspected to ensure it matches the state in which it was rented.
   • Post-Rental Review: Both parties are encouraged to leave a review and rating based on their experience, which helps maintain trust and transparency within the UX community.

10. Post-Rental Process

    • Refunds and Claims: If there are any damages or discrepancies, the platform may facilitate discussions between the owner and renter to resolve issues or file claims.
    • Payment Settlement: Any additional charges (e.g., late fees, extra mileage) are settled after the vehicle is returned, and the final payment is processed.

Key Points to Note

• Insurance and Liability: Renters and owners must have adequate insurance coverage to handle any incidents during the rental period.
• Cancellation Policy: Both parties must adhere to the cancellation policy outlined during the booking process. Depending on the timing, service fees may be non-refundable.
• Support and Assistance: UX provides support to both renters and owners to help resolve any issues that may arise during or after the rental period.

This booking process ensures a transparent and secure environment for both vehicle owners and renters, making it easy to manage rentals through the UX platform.