Cancellation Policy for UX

This Cancellation Policy outlines the terms under which a booking can be canceled by either the renter or the vehicle owner on the UX platform. Please read this policy carefully before making or accepting a booking.

1. General Terms

• Definition: A "Cancellation" refers to any action by a renter or owner to terminate a confirmed booking before the start date.
• Refunds: Refunds are subject to the conditions outlined below. UX service fees may be non-refundable unless otherwise specified.

2. Cancellation by Renters

If a renter needs to cancel a confirmed booking, the following terms apply:

• Flexible Policy (e.g., within 48 hours of booking and at least 7 days before the rental start date):
  • Full refund of the booking amount minus UX service fees.
• Moderate Policy (e.g., less than 7 days but more than 24 hours before the rental start date):
  • 50% refund of the booking amount minus UX service fees.
• Strict Policy (e.g., less than 24 hours before the rental start date):
  • No refund. The renter will be charged the full amount.

Exceptions: In cases of extenuating circumstances (such as medical emergencies or natural disasters), renters may contact UX support for a potential exception to this policy. Proof may be required.

3. Cancellation by Vehicle Owners

If a vehicle owner cancels a confirmed booking, the following terms apply:

• More than 48 hours before the rental start date:
  • No penalty, and the renter receives a full refund, including UX service fees.
• Less than 48 hours before the rental start date:
  • The owner may incur a penalty fee, and the renter receives a full refund, including UX service fees. The owner's listing may also be temporarily suspended from the platform as a result of frequent cancellations.

Impact on Owner's Reputation: Cancellations by owners can affect their ratings and visibility on the platform. Frequent cancellations may result in additional penalties or restrictions.

4. No-Show Policy

• If a renter fails to pick up the vehicle within 1 hour of the agreed-upon time without prior notice, it will be considered a "No-Show."
• In the case of a "No-Show," the renter will not be eligible for any refund, and the owner retains the full rental amount.

5. Modifications to Bookings

• Changes to Booking: Renters and owners can mutually agree to modify a confirmed booking (such as changing the rental period or pick-up time). Modifications are subject to availability and may affect the rental price.
• Fees for Modifications: Any modification requests should be processed through the UX platform and may be subject to additional service fees.

6. Refund Process

• Refunds will be processed to the original payment method used by the renter within 7-10 business days, depending on the renter’s bank or payment provider.
• UX service fees are non-refundable unless the owner cancels the booking.

7. Dispute Resolution

• In the event of a dispute regarding a cancellation or refund, both parties are encouraged to resolve the issue directly. If an agreement cannot be reached, UX support may mediate but does not guarantee a resolution in favor of either party.

8. Extenuating Circumstances

• UX reserves the right to override this Cancellation Policy in cases of extenuating circumstances, including but not limited to natural disasters, government-mandated restrictions, or significant illness. Users must provide valid documentation to support such claims.

9. Policy Updates

• UX reserves the right to modify or update this Cancellation Policy at any time. Users will be notified of significant changes via email or platform notification.

10. Contact Information

For any questions or concerns regarding this Cancellation Policy, please contact UX support at uniktotllc@gmail.com